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Coronavirus Updates for Vape 911

Last Updated: 5/18/2020

MAY 18, 2020

We are happy to announce that we will be expanding from curbside pickup and will be re-opening the store doors to the public on Monday, May 25th. We will be pushing back the cases and welcoming you into the store with a few adjustments. We will be limiting the amount of people in the store at any given time to a maximum of ten which includes our staff. A couple things that we ask is that you practice social distancing while in the store and utilize PPE (gloves, masks, etc…) if possible for the safety of our staff and customers.

We will also be extending our hours of operation effective on the 25th of May to the following:

Mon thru Sat 10am to 6pm
Sunday 12pm to 6pm

We will continue to offer curbside pickup, ordering by phone, online orders and shipping for orders should you not want to visit the store at this time.

 

Stay Safe!

Vape 911

 

APRIL 2, 2020

Hello Everyone!

Due to the recent shelter-in-place order by Governor Kemp, starting on Saturday, April 5th our location will be open for curbside pickup and online order fulfillment. All online orders that are shipping will ship within one business day as per our normal practices.

Please note that our doors will be locked and there will be no shopping inside the store. Orders will be placed outside on a table for pickup without contact. Our location will be open for these services during the hours of 12pm until 6pm daily and are subject to change. The details for curbside pickup are below:

Placing Curbside Pickup Orders

There are two ways to get your order to us. Either by phone or online. Below is the process for each:

  1. Order and pay online at Vape911.com – Select In-Store Pickup
  2. Call in your order to 404-994-7770 and pay by phone.

Retrieving Curbside Pickup Orders

  • If you place your order online, you will get an email notification when your order is ready for pickup. If your order is placed by phone, we will let you know when it will be ready for pickup.
  • Give us a call when you are on the way and we will set your order on a table outside of the store. Your order will be in a brown paper bag with your name or order number notated on it.

Again, our doors will be locked and we are unable to process face to face transactions. We will allow some wiggle room with this through the weekend for those not on our social media platforms or email subscription list.

Until this mess is over, we are offering you 50% off all eliquid and vape juice when you shop online for curbside pickup or shipping and use Promo Code: Shelter.

We are a small-business and these are tough decisions to make. We cannot tell you how much we appreciate the love and support that you have shown us through the years and we love you right back! We are ALL in this together and we WILL get through this. We can’t wait to talk to you again … in person … when we get on the other side of this.

 

Stay Safe!

Vape 911

 

MARCH 28, 2020

Greetings,

We hope that each of you are doing well and staying safe amidst the current situation in our society. Below are the most recent updates to the operating status of Vape 911 during the coronavirus pandemic.

Reduced Retail Hours

Effective on Monday, March 29th, Vape 911 will reduce our hours of operation for our retail location to 12pm-6pm daily (Mon-Sun). This is a temporary change of hours and we will keep you posted should there be any further hour adjustments or closures and also when we are back operating with our normal hours of operation.

Retail Operations

While our retail store remains open, we are limiting the amount of individuals in our store to five (5) at any given time. This number includes the employee who will be working. Please be patient with us if you are asked to wait outside.

Online Ordering - Store Pickup

This is our preferred method of ordering for our local customers who need their items the same day. Shop online right here at Vape911.com and select "Store Pickup" for your order. You can pay online and give us a call at 404-994-7770 as you are arriving and we will bring your order out to your vehicle and either hand it to you, place it in the back seat, trunk, etc... Store Pickup hours are the same as our hours of operation which are currently 12pm to 6pm daily.

Online Ordering - USPS Shipping

All orders placed before 6pm will be processed and ready for USPS pickup on the following day. Due to our new store hours and the schedule of the mail carrier, we will not be able to offer same day shipping on any orders at this time.

Inventory Updates

The majority of our suppliers have either ceased operations or are running in a limited capacity. For that reason, there are certain items that will go out of stock and will not return to stock until the situation facing all of us improves and the suppliers are running at full steam. Some items that may go out of stock are certain flavors or nicotine levels, coils, hardware, etc... As items are deemed "out of stock", we will remove them from our website.

Thank you for your time and your loyalty to Vape 911. Much like you, we have had to make some adjustments to function in the temporary world as it stands. We make these decisions based on what we feel is the best route for our employees and our customers. If you have any questions about the current changes to Vape 911, please feel free to give us a call at 404-994-7770 or email us at info@vape911.com.

Our thoughts are with you all during this time and we hope you and yours are doing well.

Vape 911